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Hungarian Branch of Eni Austria GmbH has taken part, for the first time, in the “Excellence in Customer Service” Programme.
This programme, as a competition was announced by ClientFirst Consulting Ltd. Awards are granted in the following three categories on the basis of performance tests and a thorough evaluation of surveys: personal customer service, call center service, electronic customer service.
Two groups of Hungarian companies both in the industrial and service sectors participated in the competition: large companies (e.g. BENU, Provident, Diego, Invitel, Telenor) and small to medium sized businesses (e.g Eni Austria, Kia Hungary, Supershop). Eni Austria entered the competition among small to medium sized companies in the categories of both the call and the electronic customer services. Through test calls and purchases, independent evaluators tested the performance of back office operators, the work environment, the communication with customers, as well as the quality and the “personal touch” of the offer given to the customer.
Eni Austria’s Hungarian Branch won the “Excellence in Customer Service Award” of 2017/18 in the electronic customer service category, while in the call center category it came in second among small to medium sized companies. Moreover, the Hungarian Branch received a special prize for the best customer experience (electronic service).
This success is a great honor and pleasure for us. During more than 25 years of operation in Hungary, our customers and the satisfaction of our customers have always been the most important factors for us. This recognition as well as the unbroken trust and loyalty of our hundreds of partners show that we are on the right track in terms of